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Tom Vander Well

Tom Vander Well at Intelligentics

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The Top 20 Webinars

The Top 20 Webinars

Call Centre Quality Assurance: How to Create an Excellent QA Programme

Call Centre Quality Assurance: How to Create an…

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques

Recorded Webinar: 5 Sure-Fire Quality Monitoring…

Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

Recorded Webinar : A Smarter Approach to Contact Centre…

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre…

Why Is Measuring Customer Satisfaction So Important?

Why Is Measuring Customer Satisfaction So Important?

10 Best Practices for Quality Monitoring

10 Best Practices for Quality Monitoring

How to Get More From Your Customer Satisfaction (CSat) Scores

How to Get More From Your Customer Satisfaction (CSat)…

Recorded Webinar: 10 Ways Quality Can Improve Contact Centre Performance

Recorded Webinar: 10 Ways Quality Can Improve Contact…

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What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports