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Tom Baker

Tom Baker specialises in integrating contact centre technology with Salesforce.

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Understanding How IVR Works

Understanding How IVR Works

A Quick Introduction to Interactive Voice Response (IVR)

A Quick Introduction to Interactive Voice Response (IVR)

How to Decide Who Should Record IVR Messages

How to Decide Who Should Record IVR Messages

A Quick Introduction to Typical IVR Solutions

A Quick Introduction to Typical IVR Solutions

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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How To Forward a Voicemail on Any Device

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