Tim Milburn Archives - Contact Centre Helper

Tim Milburn

Tim Milburn is a Planning Manager, and Gold Winner of Resource Planning Manager of the Year at the UK National Contact Centre Awards 2023

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Recent Articles Most Viewed Articles

How to Manage Holiday and Vacation in the Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

7 Top Tips From an Award-Winning Resource Planning Manager

7 Top Tips From an Award-Winning Resource Planning Manager

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

What It Really Takes to Manage Bathroom Breaks Fairly

What It Really Takes to Manage Bathroom Breaks Fairly

How to Bring Your A-Game to Intraday

How to Bring Your A-Game to Intraday

Our Top Readers of 2024

Our Top Readers of 2024

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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