The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

The Forum

Discover and explore our The Forum content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles
Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

2025 Summer Best Practice Showcase

2025 Summer Best Practice Showcase

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

New GROW Programme Launched

New GROW Programme Launched

13 Things We Heard at the Customer Strategy & Planning Conference

13 Things We Heard at the Customer Strategy &…

Using Scheduling Playbooks to Manage Spikes in Service Demand

Using Scheduling Playbooks to Manage Spikes in Service…

The Top Call Centre Forecasting Models

The Top Call Centre Forecasting Models

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports