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Stefan Captijn

Stefan Captijn, former Solution Marketing Director Business Applications, Genesys

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Recent Articles Most Viewed Articles
5 Key Criteria for Customer Journey Shaping

5 Key Criteria for Customer Journey Shaping

Frankenstein and IT Solutions: Ready for Omnichannel?

Frankenstein and IT Solutions: Ready for Omnichannel?

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

What to Look for When Buying… A Call Recording Solution

What to Look for When Buying… A Call Recording Solution

What Is the Best Way to Measure First Contact Resolution?

What Is the Best Way to Measure First Contact Resolution?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports