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Speech Recognition

Find and explore a range of content on speech recognition technology in contact centres to improve efficiency and automate routine tasks.

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The Top 5 Uses of Speech Recognition Technology

The Top 5 Uses of Speech Recognition Technology

29 Hot Tips to Improve your IVR

29 Hot Tips to Improve your IVR

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

Time to Get Rid of Your IVR (or at Least Fix it)

Time to Get Rid of Your IVR (or at Least Fix it)

Word Spotting vs. Phonetic Search vs Speech Recognition

Word Spotting vs. Phonetic Search vs Speech Recognition

Contact centres hang up on speech recognition

Contact centres hang up on speech recognition

An Introduction to… Voice Biometrics

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

Technology Toolkit – Voice Biometrics

Voice recognition: what biometrics can do for your call centre

Voice recognition: what biometrics can do for your call…

What to Look For When Buying Speech Recognition Technology

What to Look For When Buying Speech Recognition Technology

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

What Is Speech Recognition Software and How Is It Being…

What Is Automated Speech Recognition?

What Is Automated Speech Recognition?

Voice Identification in the Contact Centre (and Beyond!)

Voice Identification in the Contact Centre (and Beyond!)

Contact Centres Have a Poor View of Speech Recognition Technology

Contact Centres Have a Poor View of Speech Recognition…

CallMiner Improves Speech Recognition

CallMiner Improves Speech Recognition

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