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Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.
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15 Ideas We Heard at Costa Coffee’s Contact Centre
15 Award-Winning Ideas from Teleperformance Contact Centre
20 Innovative Lessons from Simplyhealth’s Contact Centre
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
15 Ideas You Can Use From Bupa’s Contact Centre
10 Ideas We Heard at the Leeds Building Society Contact…
15 Ideas We Picked Up at WeAnswer’s Contact Centre
18 Ways to Reboot Your Contact Centre Operations From…
10 Great Ideas Delivered Straight From Superdry’s…
20 Ideas for Driving Success From The Fuel Store
16 Things We Saw at the Specsavers Contact Centre in…
21 Things We Heard at the AA Contact Centre in Cheadle
12 PAWesome Ideas From the ManyPets Contact Centre
15 Must-Try Ideas From the BT Contact Centre
20 Award-Winning Tips From the Gousto Contact Centre
17 Interesting Initiatives From the Dogs Trust Contact…
14 Forward-Thinking Ideas From the Domestic &…
14 Imaginative Ideas From the Which? Contact Centre
7 Inventive Ideas From the extraenergy Contact Centre
Cordon Electronics Site Visit: 6 Ways to Develop Your…
15 Things You Can Learn from the DAS Contact Centre
14 Successful Initiatives From FatFace’s Contact Centre
14 Fresh Ideas from the Sky Contact Centre
8 Quick Ideas From the Domestic & General Contact…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
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8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
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Webinar: Balancing Efficiency with Empathy in Customer Service
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Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise