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Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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18 Ways to Reboot Your Contact Centre Operations From Fasthosts

18 Ways to Reboot Your Contact Centre Operations From…

15 Ideas We Picked Up at WeAnswer’s Contact Centre

15 Ideas We Picked Up at WeAnswer’s Contact Centre

12 PAWesome Ideas From the ManyPets Contact Centre

12 PAWesome Ideas From the ManyPets Contact Centre

20 Ideas for Driving Success From The Fuel Store

20 Ideas for Driving Success From The Fuel Store

Want to Show Off Your Contact Centre?

Want to Show Off Your Contact Centre?

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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