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Shorit Ghosh

Shorit Ghosh, Executive XM Advisor, Qualtrics

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16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

20 Contact Centre Objectives

20 Contact Centre Objectives

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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