The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Sarah Thompson

Sarah Thompson is Senior Planning and Insight Lead at Skipton Building Society.

She is an Accredited Planning and Insight Specialist and won a well-deserved Forum Hero Award in 2024.

Connect with Sarah on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

10 Ways Resource Planners Can Make Their Voices Heard

10 Ways Resource Planners Can Make Their Voices Heard

Our Top Readers of 2024

Our Top Readers of 2024

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports