Sarah Thompson Archives - Contact Centre Helper

Sarah Thompson

Sarah Thompson is Senior Planning and Insight Lead at Skipton Building Society.

She is an Accredited Planning and Insight Specialist and won a well-deserved Forum Hero Award in 2024.

Connect with Sarah on LinkedIn

Recent Articles Most Viewed Articles

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

10 Ways Resource Planners Can Make Their Voices Heard

10 Ways Resource Planners Can Make Their Voices Heard

Our Top Readers of 2024

Our Top Readers of 2024

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?