The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Sangeeta Bhatnagar

Sangeeta Bhatnagar, Founder of SB Global

Connect to Sangeeta on LinkedIn

Recent Articles Most Viewed Articles
7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

21 Tips to Make Your Customers Feel Truly Valued

21 Tips to Make Your Customers Feel Truly Valued

16 Ways to Reduce AHT – Without Damaging the Customer Experience

16 Ways to Reduce AHT – Without Damaging the Customer…

15 Surprises for Boosting Agent Morale

15 Surprises for Boosting Agent Morale

35 Surefire Ways to Demotivate Your Best Agents

35 Surefire Ways to Demotivate Your Best Agents

How to Keep on Top of Training in a Short-Staffed Contact Centre

How to Keep on Top of Training in a Short-Staffed…

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

12 Reasons You Shouldn’t Skip Training in a…

23 Things Every Contact Centre Manager Needs to STOP Doing

23 Things Every Contact Centre Manager Needs to STOP Doing

Close Close
Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

Ai4 2026

23rd August 2026

Contact.io Conference

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?