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Sangeeta Bhatnagar, Founder of SB Global
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7 Ways You’re Punishing Your Best Agents Right Now
Why Your Agents Are Calling It Quits
Proven Ways to Maintain Fairness in the Contact Centre
21 Amazing Habits to Foster in Your Frontline Agents
21 Tips to Make Your Customers Feel Truly Valued
16 Ways to Reduce AHT – Without Damaging the Customer…
15 Surprises for Boosting Agent Morale
35 Surefire Ways to Demotivate Your Best Agents
How to Keep on Top of Training in a Short-Staffed…
12 Reasons You Shouldn’t Skip Training in a…
23 Things Every Contact Centre Manager Needs to STOP Doing
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