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Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

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Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Turning Obstacles to Opportunities: Revolutionizing UK…

AI Readiness: Lessons From the CCMA Tech Summit

AI Readiness: Lessons From the CCMA Tech Summit

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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