Richard Gregory Archives - Contact Centre Helper

Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

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Recent Articles Most Viewed Articles

Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Turning Obstacles to Opportunities: Revolutionizing UK…

AI Readiness: Lessons From the CCMA Tech Summit

AI Readiness: Lessons From the CCMA Tech Summit

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

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Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?