The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

10 Strategies for Overcoming Objection Handling in Sales

10 Strategies for Overcoming Objection Handling in Sales

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

How to Write a Customer Apology Letter – With an Example

How to Write a Customer Apology Letter – With an Example

How to Develop the Best Contact Centre Script

How to Develop the Best Contact Centre Script

How to Handle Emojis in Customer Service

How to Handle Emojis in Customer Service

5 Tips to Improve Your Call Centre Sales

5 Tips to Improve Your Call Centre Sales

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Positive Language for Customer Service Conversations – With Examples

Positive Language for Customer Service Conversations…

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Build Customer Trust From the Contact Centre

How to Build Customer Trust From the Contact Centre

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

Call Control Techniques: How to Present Options to Customers

Call Control Techniques: How to Present Options to…

Want to Speak in the Same Language as the Customer? Use Filtering!

Want to Speak in the Same Language as the Customer? Use…

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

Seven Tips to Avoid Dead Air Time in Customer Service Calls

Seven Tips to Avoid Dead Air Time in Customer Service…

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

Live Chat Probably Costs More than Phone Call

Live Chat Probably Costs More than Phone Call

Just 60% of Organisations Are Considered to be Good at Building Rapport

Just 60% of Organisations Are Considered to be Good at…

The Top Qualities for a Contact Centre Advisor

The Top Qualities for a Contact Centre Advisor

How to Build an Emotional Connection with Customers

How to Build an Emotional Connection with Customers

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise