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Positive Words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

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Rapport-Building Tips

Rapport-Building Tips

The Five Phrases a Call Centre Manager SHOULD Use

The Five Phrases a Call Centre Manager SHOULD Use

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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