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Pierce Buckley is an automation and customer experience expert, and the Co-founder of babelforce. He has over 20 years experience in fields including AI, Composable automation, SaaS, and customer experience design.
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Contact Centre Predictions for 2025
F*** This! How to Make Sure Your Chatbots Don’t…
Can AI Really Handle Customer Complaints?
Top Tips for Capacity Planning to Meet Customer Demand
Need to Reduce Call Transfers? Try These Approaches
Key Signs of Broken Processes (and How to Fix Them)
The Superhuman Touch – How to Blend Agents and AI for…
10 Questions to Ask When Buying Your Next CCaaS Solution
How to Keep Your Knowledge Base Up to Scratch
Gartner’s Magic Quadrant – Where Are All the…
Seeing Double? 10 Ways to Drive Down Repeat Contacts
What Tech Should You Buy Next? Here’s How to Choose
Enhance FCR With Smart Routing
Move Over Omnichannel… What’s Coming Next?
Our Top Technology Contributors of 2024
Key Questions to Ask When Buying a Chatbot
What Does Contact Centre Partial Automation Really Mean?
3 Broken CX Processes and How to Fix Them
How to Get Calls to the Right Agent, First Time
The Death of Utilities’ Customer Service. Has it Been…
What High-Profile AI Blunders Can Teach Us
Will AI Take Away Jobs? Let’s Hope So
Clean a Toilet or Contact Customer Service? Tough…
CX Fest 2024: Networking with Sun, Sand, and CX Insights!
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Contact.io Conference
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