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North of Tyne Combined Authority

Discover and explore our North of Tyne Combined Authority content collection, including articles, blogs, news stories, case studies, resources and more.

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Contact Centre Competition – Rent-Free Accommodation for 1 Year

Contact Centre Competition – Rent-Free…

Is Winning a Contact Centre the Missing Piece in Your Expansion Strategy?

Is Winning a Contact Centre the Missing Piece in Your…

What We Heard at Call & Contact Centre Expo 2022

What We Heard at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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