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Nigel Dunn

Nigel Dunn, VP and MD EMEA North, Jabra.

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14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

10 Noise Reduction Tips for Remote Workers

10 Noise Reduction Tips for Remote Workers

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Research Reveals How Office Noise Impacts Productivity and Wellbeing

Research Reveals How Office Noise Impacts Productivity…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise