Nigel Dunn Archives - Contact Centre Helper

Nigel Dunn

Nigel Dunn, VP and MD EMEA North, Jabra.

Connect with Nigel on LinkedIn

Recent Articles Most Viewed Articles

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

How Can I Make My Contact Centre Customer-Centric?

How Can I Make My Contact Centre Customer-Centric?

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

10 Noise Reduction Tips for Remote Workers

10 Noise Reduction Tips for Remote Workers

Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

Research Reveals How Office Noise Impacts Productivity and Wellbeing

Research Reveals How Office Noise Impacts Productivity…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?