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Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

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Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

AI Is Transforming Instant Messaging in Customer Service

AI Is Transforming Instant Messaging in Customer Service

Is Generative AI the Key to Boosting Chatbot Performance

Is Generative AI the Key to Boosting Chatbot Performance

How Is Email Evolving and Becoming More Automated?

How Is Email Evolving and Becoming More Automated?

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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