Nicolas Marcoin Archives - Contact Centre Helper

Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

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Recent Articles Most Viewed Articles

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

AI Is Transforming Instant Messaging in Customer Service

AI Is Transforming Instant Messaging in Customer Service

How Is Email Evolving and Becoming More Automated?

How Is Email Evolving and Becoming More Automated?

Is Generative AI the Key to Boosting Chatbot Performance

Is Generative AI the Key to Boosting Chatbot Performance

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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