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Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

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Boosting CX With Technology – A Low-Code Approach

Boosting CX With Technology – A Low-Code Approach

The ROI of AI in the Public Sector

The ROI of AI in the Public Sector

10 Benefits of Low-Code Application Development in Contact Centres

10 Benefits of Low-Code Application Development in…

The Benefits of Process Automation Contact Centres

The Benefits of Process Automation Contact Centres

The Cost of Poor CX and How to Turn It Around

The Cost of Poor CX and How to Turn It Around

Breaking Down Language Barriers with Live AI Translation

Breaking Down Language Barriers with Live AI Translation

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

How the Cloud is Transforming Organisations the World Over

How the Cloud is Transforming Organisations the World Over

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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