Nicky Hjerpe Archives - Contact Centre Helper

Nicky Hjerpe

Nicky Hjerpe, Head of Product Marketing and Campaigns at Netcall

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Boosting CX With Technology – A Low-Code Approach

Boosting CX With Technology – A Low-Code Approach

What Is Customer Sentiment Analysis?

What Is Customer Sentiment Analysis?

A Guide to Conversational AI

A Guide to Conversational AI

10 Benefits of Low-Code Application Development in Contact Centres

10 Benefits of Low-Code Application Development in…

The Cost of Poor CX and How to Turn It Around

The Cost of Poor CX and How to Turn It Around

Beyond Chatbots: How AI Agents Are Becoming Your Digital Colleagues

Beyond Chatbots: How AI Agents Are Becoming Your Digital…

The ROI of AI in the Public Sector

The ROI of AI in the Public Sector

The Benefits of Process Automation Contact Centres

The Benefits of Process Automation Contact Centres

Breaking Down Language Barriers with Live AI Translation

Breaking Down Language Barriers with Live AI Translation

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

4 Tactical Tech ‘Wins’ Now Within Reach for UK Insurers

How the Cloud is Transforming Organisations the World Over

How the Cloud is Transforming Organisations the World Over

What is Omnichannel Customer Service?

What is Omnichannel Customer Service?

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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