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Nerys Corfield

Nerys Corfield at Injection Consulting

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The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

What Should You Name Your Call Centre?

What Should You Name Your Call Centre?

How to Calculate Productivity in the Contact Centre

How to Calculate Productivity in the Contact Centre

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

How to Stop Advisors Rushing Through Calls at the End of…

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

Free Event – Transforming the Customer Experience with a Cloud Contact Centre

Free Event – Transforming the Customer Experience with a…

Transforming Customer Experience with a Cloud Contact Centre

Transforming Customer Experience with a Cloud Contact…

Top 10 Tips for Exceeding Customer Expectations

Top 10 Tips for Exceeding Customer Expectations

Your Customer Service Just Needs To Not Be C.R.A.P.

Your Customer Service Just Needs To Not Be C.R.A.P.

Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations

Recorded Webinar: 10 Ways to Exceed Your…

2 Weeks Left for Ofcom Consultation Period

2 Weeks Left for Ofcom Consultation Period

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise