The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Nerys Corfield

Nerys Corfield at Injection Consulting

Connect with Nerys on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
10 Expert Tips for Call Centre Coaching

10 Expert Tips for Call Centre Coaching

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

10 Expert Tips for Employee Engagement

10 Expert Tips for Employee Engagement

Recorded Webinar: Ways to Empower Contact Centre Advisors

Recorded Webinar: Ways to Empower Contact Centre Advisors

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Remote Working

10 Expert Tips for Remote Working

How to Provide Great Social Customer Service

How to Provide Great Social Customer Service

10 Quick Fixes to Deal With Increased Call Volumes (Updated!)

10 Quick Fixes to Deal With Increased Call Volumes…

First Contact Resolution? – Definition, Formula and Best Practices

First Contact Resolution? – Definition, Formula and Best…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports