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Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

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Recent Articles Most Viewed Articles
Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Contact Centre Customer Opinion: Preferences and Perception

Contact Centre Customer Opinion: Preferences and…

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Key CX Trends for 2022

Key CX Trends for 2022

Extending a Helping Hand to Vulnerable Customers This Winter

Extending a Helping Hand to Vulnerable Customers This…

CCaaS and the SLA Contact Centre

CCaaS and the SLA Contact Centre

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

CCaaS Delivers Scalable Customer Service

CCaaS Delivers Scalable Customer Service

UK Contact Centres Drive Brand Success

UK Contact Centres Drive Brand Success

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports