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Natalie Calvert

Natalie Calvert at CX High Performance

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Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers

Recorded Webinar: Performance Management – Best…

Recorded Webinar: Managing People Remotely

Recorded Webinar: Managing People Remotely

The Top 20 Webinars

The Top 20 Webinars

Complaint Handling in Your Contact Centre

Complaint Handling in Your Contact Centre

Recorded Webinar: How to Best Use Contact Centre Metrics

Recorded Webinar: How to Best Use Contact Centre Metrics

Hybrid Working Could Be the Worst Decision Business Ever Made

Hybrid Working Could Be the Worst Decision Business Ever…

Check Out Our New and Improved Webinar Programme for 2021

Check Out Our New and Improved Webinar Programme for 2021

A Two-Tier Hybrid-Working Culture Is Coming

A Two-Tier Hybrid-Working Culture Is Coming

How to Improve Staff Wellbeing and Engagement

How to Improve Staff Wellbeing and Engagement

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise