Michael McKinlay Archives - Contact Centre Helper

Michael McKinlay

Michael McKinlay, CEO at Sytel

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Recent Articles Most Viewed Articles

What to Look for When Buying an ACD System

What to Look for When Buying an ACD System

Why Should Contact Centres Invest in Artificial Intelligence?

Why Should Contact Centres Invest in Artificial…

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

The Hidden Gems of Call Routing Software

The Hidden Gems of Call Routing Software

Should answer machine detection (AMD) be turned on or off?

Should answer machine detection (AMD) be turned on or off?

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?