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Matthew Yates

Matthew Yates is VP of Engineering at MaxContact and is responsible for Product Development and Operations.

For the last 20 years, Matthew has worked for hi-tech companies across a number of industries, helping to build great engineering teams that deliver valuable solutions for customers.

Connect with Matthew on LinkedIn

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Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

The Essential Guide to Conversation Analytics

The Essential Guide to Conversation Analytics

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

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