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Mark Allaway

Mark Allaway CMktr is Owner of Evosa, harnessing the power of feedback from your customers, your colleagues, your partners and more to find out what is working well and where improvements need to be made.

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The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

15 Hacks to Reduce Customer Uncertainty

15 Hacks to Reduce Customer Uncertainty

Fresh Ideas to Spark Customer Engagement

Fresh Ideas to Spark Customer Engagement

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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