Linda Davis Archives - Contact Centre Helper

Linda Davis

Linda Davis, Head of Operations, AllClear Insurance Services

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Recent Articles Most Viewed Articles

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Should Call Centre Agents Use Mobile Phones at Work?

Should Call Centre Agents Use Mobile Phones at Work?

How to Bridge Silence on a Call

How to Bridge Silence on a Call

5 Lessons From the AllClear Travel Insurance Contact Centre

5 Lessons From the AllClear Travel Insurance Contact…

4 Different Approaches to Quality Scoring

4 Different Approaches to Quality Scoring

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

12 Ways to Make Better Use of Agent Downtime

12 Ways to Make Better Use of Agent Downtime

Top 10 Things People Enjoy About Working in a Contact Centre

Top 10 Things People Enjoy About Working in a Contact…

Managing Seasonal Intake – Your Questions Answered

Managing Seasonal Intake – Your Questions Answered

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?