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Linda Davis

Linda Davis, Head of Operations, AllClear Insurance Services

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Top 10 Things People Enjoy About Working in a Contact Centre

Top 10 Things People Enjoy About Working in a Contact…

How to Bridge Silence on a Call

How to Bridge Silence on a Call

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Managing Seasonal Intake – Your Questions Answered

Managing Seasonal Intake – Your Questions Answered

12 Ways to Make Better Use of Agent Downtime

12 Ways to Make Better Use of Agent Downtime

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

Should Call Centre Agents Use Mobile Phones at Work?

Should Call Centre Agents Use Mobile Phones at Work?

4 Different Approaches to Quality Scoring

4 Different Approaches to Quality Scoring

Agents Get into the Spirit of Halloween

Agents Get into the Spirit of Halloween

5 Lessons From the AllClear Travel Insurance Contact Centre

5 Lessons From the AllClear Travel Insurance Contact…

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What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports