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Lewis Gallagher, Senior Solutions Consultant, Netcall
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Subject
Can AI Really Handle Customer Complaints?
Top Tips for Digital Channels – Forecasting and Scheduling
Quick Wins to Improve Your C-Sat Scores
What Are Intelligent Contact Centres Doing Right Now?
10 New Ways Tech Is Helping Agents Right Now
Top Tactics to Improve First Contact Resolution (FCR)
Call Volumes Up? Here’s What You Can Do About It
Are Chatbots the Tech We All Love to Hate?
New Ways to Empower Agents in 2025
10 Game-Changing Ways Emotion Will Shape the Future of CX
Where Do WFM Systems Have the Biggest Impact?
Bad Habits That Kill Resource Planning
Have Wallboards Had Their Day?
How to Maintain High Quality on Self-Service Channels
What’s Next for Voice of the Customer (VoC)?
The Return of Voice – AI’s Unlikely Role in…
The Secrets to Scheduling Multi-Skilled Agents
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