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Lewis Gallagher

Lewis Gallagher, Senior Solutions Consultant, Netcall

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Recent Articles Most Viewed Articles
Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports