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Kenneth Hitchen

Kenneth Hitchen, Owner, Sabio

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The Best KPIs to Use in Your Call Centre

The Best KPIs to Use in Your Call Centre

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

How Do I… Remove Average Handling Time (AHT) as an Agent…

How to Get it Right When Signing Up With a Hosted Call Centre

How to Get it Right When Signing Up With a Hosted Call…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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