The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Keith Stapleton

Keith Stapleton, Director at Select Planning Ltd, and Associate Consultant at The Forum.

Connect with Keith on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

A Beginner’s Guide to Managing an Intraday Plan

A Beginner’s Guide to Managing an Intraday Plan

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

Top Tips for Dealing With Volatility

Top Tips for Dealing With Volatility

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports