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Karl Fletcher is Resource Planning and MI manager at Novuna.
He’s an experienced resource planning manager in both large and small organisations, and has also been involved in managing outsource relationships within a contact centre environment.
Connect with Karl on LinkedIn
Subject
Creative Ways to Improve Attendance at Work
How to Foster Strong Relationships Across Multiple Sites
The Best Ways to Track Absence in the Contact Centre
Why Your Agents Are Calling It Quits
What Will WFM Roles Look Like in 2035?
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