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Jim Fleming

Jim Fleming, WFO Solutions Consultant, Sabio Group

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Next-Gen WFM: What Is Coming Down the Line?

Next-Gen WFM: What Is Coming Down the Line?

WFM and AI: How AI Will Transform Workforce Planning in the Future

WFM and AI: How AI Will Transform Workforce Planning in…

Habits That Kill Your WFM Strategy

Habits That Kill Your WFM Strategy

Employee Rights Bill: Impact on Workforce Planning in Contact Centres

Employee Rights Bill: Impact on Workforce Planning in…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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