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Jenny Dempsey

Jenny Dempsey is a customer support and community engagement leader, consultant and speaker. She teaches two beginner customer service training courses on Udemy for Business. She also restores furniture and is the host of the podcast, The Career Flipper.

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10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

How to Stop Call Transfers Ruining Your CX

How to Stop Call Transfers Ruining Your CX

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise