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Jaime Scott

Jaime Scott is the CEO of EvaluAgent

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Recent Articles Most Viewed Articles
How to Get Quality Assurance Right in the Age of AI

How to Get Quality Assurance Right in the Age of AI

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

The CEO Interview: Jaime Scott at EvaluAgent

The CEO Interview: Jaime Scott at EvaluAgent

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Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

Ai4 2026

23rd August 2026

Contact.io Conference

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?