The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Infinity CCS

Discover and explore our Infinity CCS content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles
How can contact centres become more proactive?

How can contact centres become more proactive?

Claims management company adopts new QA technology

Claims management company adopts new QA technology

On premise, managed service, hosted or cloud – Which is the best?

On premise, managed service, hosted or cloud –…

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

Phone is still the most popular channel

Phone is still the most popular channel

What to Look for When Buying a Cloud-Based Contact Centre

What to Look for When Buying a Cloud-Based Contact Centre

Is Email on its Way Out?

Is Email on its Way Out?

Take an online survey – Customer Campaigns

Take an online survey – Customer Campaigns

How to Reduce Agent Time Spent on Data Entry

How to Reduce Agent Time Spent on Data Entry

What is your view of the latest Ofcom regulations?

What is your view of the latest Ofcom regulations?

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports