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History

Find and explore a range of content on the history of call centres and how they have evolved into modern customer service hubs.

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The History of the Call Centre – Updated

The History of the Call Centre – Updated

History Of Call Recorders

History Of Call Recorders

The future of the contact centre headset

The future of the contact centre headset

Customers are prepared to pay more for good service – a history lesson

Customers are prepared to pay more for good service – a…

The ‘first ever’ complaint about sales calls?

The ‘first ever’ complaint about sales calls?

55% of Contact Centres Don’t Provide Agents With Customers’ Channel History

55% of Contact Centres Don’t Provide Agents With…

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