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Freshworks

Discover and explore our Freshworks content collection, including articles, blogs, news stories, case studies, resources and more.

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What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Decoding Chatbot Technology

Decoding Chatbot Technology

Sales Leaders Are Confident About a Permanent Switch to Remote Selling

Sales Leaders Are Confident About a Permanent Switch to…

What Will the Contact Centre of the Future Look Like?

What Will the Contact Centre of the Future Look Like?

Freshworks Announces Strategic Partnership with TCS

Freshworks Announces Strategic Partnership with TCS

6 Ideas for a Great Personalized Customer Experience

6 Ideas for a Great Personalized Customer Experience

32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

Freshworks Named a Visionary in Gartner’s Magic Quadrant

Freshworks Named a Visionary in Gartner’s Magic Quadrant

What Is Conversational Commerce?

What Is Conversational Commerce?

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports