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Fran Fish

Fran Fish is head of people and culture at sustainable ventures who nurtures environments to help people thrive and innovation flourish.

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An Example of a Letter for Customer Service

An Example of a Letter for Customer Service

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

50 Great Customer Service Ideas

50 Great Customer Service Ideas

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Is Customer Service the New Sales and Marketing?

Is Customer Service the New Sales and Marketing?

Forget Working on the Customer Experience, Focus on Competition

Forget Working on the Customer Experience, Focus on…

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

Movers and Shakers – March 2014

Movers and Shakers – March 2014

Top Tips for Making your Outsourcing Contracts Really Work

Top Tips for Making your Outsourcing Contracts Really Work

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?