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Forecasting

Discover our range of materials on forecasting demand and optimising resource allocation in contact centres for better service levels.

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What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Why Your Forecasters Should Always Talk to Marketing

Why Your Forecasters Should Always Talk to Marketing

Is Overhang Distorting Your Staffing Calculations?

Is Overhang Distorting Your Staffing Calculations?

Planning for Schedule Variance

Planning for Schedule Variance

An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

The Essential Guide to WFM – Key Features to Look For

The Essential Guide to WFM – Key Features to Look For

Getting Started With Forecasting

Getting Started With Forecasting

Tips to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

How Accurate is Your Forecasting?

How Accurate is Your Forecasting?

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports