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Environment

Browse our range of content and ideas to improve and optimise your contact centre environment, from design principles to breakout rooms

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Pod Decorating Competitions Encourage Teamwork

Pod Decorating Competitions Encourage Teamwork

Key Steps to Design for Sentiment

Key Steps to Design for Sentiment

How to Improve Employee Engagement with Creative Scheduling Strategies

How to Improve Employee Engagement with Creative…

10 Ways to Improve Your Call Centre Environment

10 Ways to Improve Your Call Centre Environment

Applying Intelligent Design to the Customer Journey

Applying Intelligent Design to the Customer Journey

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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