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Environment

Browse our range of content and ideas to improve and optimise your contact centre environment, from design principles to breakout rooms

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Six Clever Ways to Design your Call Centre

Six Clever Ways to Design your Call Centre

How to create a quiet room in your call centre

How to create a quiet room in your call centre

How to Design a Call Centre Training Programme

How to Design a Call Centre Training Programme

Creative Ideas to Improve the Call Centre

Creative Ideas to Improve the Call Centre

Call Centre Furniture

Call Centre Furniture

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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