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Ed Creasey

Ed Creasey, VP of Solution Engineering, Calabrio

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Recent Articles Most Viewed Articles
A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

How Can Customer Service Managers Boost Their Customer Experience Skills?

How Can Customer Service Managers Boost Their Customer…

Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre

Look Forward Not Back: 4 Ways to Future-Proof Your…

22 Contact Centre Cost Saving Ideas

22 Contact Centre Cost Saving Ideas

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

23 Contact Centre Predictions for 2019

23 Contact Centre Predictions for 2019

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

20 Things Advisors Can Do to Improve the Customer Experience

20 Things Advisors Can Do to Improve the Customer…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports