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Ed Creasey

Ed Creasey, VP of Solution Engineering, Calabrio

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10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Global Research Reveals 3 Ways to Make UK Agents More Impactful

Global Research Reveals 3 Ways to Make UK Agents More…

The Key Steps to Customer Engagement Transformation

The Key Steps to Customer Engagement Transformation

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

Next Generation Employees Will Thrive in Contact Centres

Next Generation Employees Will Thrive in Contact Centres

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports