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Drew Naylor

Drew Naylor, Product Owner, MaxContact

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Recent Articles Most Viewed Articles
The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

Top Call Centre Security Challenges and How to Fix Them

Top Call Centre Security Challenges and How to Fix Them

Practical Tips to Connect With Customers

Practical Tips to Connect With Customers

How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Technology Can Plug the Gap in a Short-Staffed Call…

Top Call Centre Planning Challenges and How to Handle Them

Top Call Centre Planning Challenges and How to Handle Them

How to Build Advisor Confidence

How to Build Advisor Confidence

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

The Best De-Escalation Techniques

The Best De-Escalation Techniques

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports