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Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

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10 Sales Tips Every Call Centre Agent Needs to Know

10 Sales Tips Every Call Centre Agent Needs to Know

An Introduction to Call Scripting

An Introduction to Call Scripting

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

8 Ways to Avoid Call Centre Agent Burnout

8 Ways to Avoid Call Centre Agent Burnout

Measuring Customer Experience: Metrics and the Benefits of QA

Measuring Customer Experience: Metrics and the Benefits…

10 Tips to Help Call Centre Agents Drive More Sales

10 Tips to Help Call Centre Agents Drive More Sales

20 Contact Centre Objectives

20 Contact Centre Objectives

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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