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Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

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10 Sales Tips Every Call Centre Agent Needs to Know

10 Sales Tips Every Call Centre Agent Needs to Know

An Introduction to Call Scripting

An Introduction to Call Scripting

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

8 Ways to Avoid Call Centre Agent Burnout

8 Ways to Avoid Call Centre Agent Burnout

Measuring Customer Experience: Metrics and the Benefits of QA

Measuring Customer Experience: Metrics and the Benefits…

10 Tips to Help Call Centre Agents Drive More Sales

10 Tips to Help Call Centre Agents Drive More Sales

20 Contact Centre Objectives

20 Contact Centre Objectives

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How to Deal with That Awkward Agent

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