Dick Bourke Archives - Contact Centre Helper

Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

Connect with Dick on LinkedIn

Recent Articles Most Viewed Articles

10 Sales Tips Every Call Centre Agent Needs to Know

10 Sales Tips Every Call Centre Agent Needs to Know

An Introduction to Call Scripting

An Introduction to Call Scripting

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

8 Ways to Avoid Call Centre Agent Burnout

8 Ways to Avoid Call Centre Agent Burnout

Measuring Customer Experience: Metrics and the Benefits of QA

Measuring Customer Experience: Metrics and the Benefits…

10 Tips to Help Call Centre Agents Drive More Sales

10 Tips to Help Call Centre Agents Drive More Sales

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

Simple Tips for Improving the Customer Experience in the Call Centre

Simple Tips for Improving the Customer Experience in the…

7 Simple Tips for Designing Call Centre Agent Incentive Programmes

7 Simple Tips for Designing Call Centre Agent Incentive…

Defining the Operational Call Centre Quality Assurance Framework

Defining the Operational Call Centre Quality Assurance…

Is There a Link Between Customer Experience and Profitability?

Is There a Link Between Customer Experience and…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?