The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Dave Hoekstra

Dave Hoekstra, WFM Evangelist, Calabrio.

Connect with Dave on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

The Difference Between WFM, WFO and WEM

The Difference Between WFM, WFO and WEM

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Workforce Management vs Workforce Optimization – What’s the Difference?

Workforce Management vs Workforce Optimization – What’s…

WFM Tools That Are Available

WFM Tools That Are Available

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

When to Move from Spreadsheets to WFM

When to Move from Spreadsheets to WFM

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

The Top 20 Videos

The Top 20 Videos

2022: How Can Contact Centres Plan Ahead?

2022: How Can Contact Centres Plan Ahead?

A Common-Sense Approach to Employee Engagement

A Common-Sense Approach to Employee Engagement

RPA vs. AI & NLP: What’s the Difference?

RPA vs. AI & NLP: What’s the Difference?

The Great AI Paradox for Contact Centre Agents

The Great AI Paradox for Contact Centre Agents

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?