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Daniel Ord

Daniel Ord at OmniTouch International

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30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

Call Centre Quality Assurance: How to Create an Excellent QA Programme

Call Centre Quality Assurance: How to Create an…

10 Expert Tips for Call Centre Coaching

10 Expert Tips for Call Centre Coaching

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Employee Engagement

10 Expert Tips for Employee Engagement

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Remote Working

10 Expert Tips for Remote Working

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

Recorded Webinar : A Smarter Approach to Contact Centre…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports